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Issuer and Document Provider Terms of Service

Last updated: August 29, 2026

1. Acceptance of Terms

By creating an issuer or document provider account, listing documents or services, or otherwise using this website as a provider, you agree to these Terms of Service.

2. Issuer and Provider Accounts

You are responsible for providing accurate, complete, and up-to-date information about yourself or your organization and for keeping your account credentials secure. You are responsible for all activities conducted through your account and must promptly notify us of any unauthorized access or suspected security issue.

3. Authority to Offer Documents and Services

You represent that you are authorized to issue, process, facilitate, or otherwise offer the documents and related services made available through your account. You are responsible for ensuring that the documents and services you offer comply with applicable laws, regulations, organizational policies, and authorization requirements.

4. Document Listings and Information

You are responsible for the accuracy of information you provide about documents and services, including descriptions, requirements, prices, processing times, availability, and other relevant details. You must keep your listings reasonably current and promptly update information that is inaccurate or no longer applicable.

5. Document Requests and Processing

Document requests received through the platform are subject to your applicable requirements, verification procedures, and acceptance. You are responsible for reviewing requests, communicating any additional requirements where necessary, and processing accepted requests in accordance with your stated procedures and applicable obligations.

6. Customer Information and Confidentiality

You may receive customer information necessary to verify and process document requests. You agree to use such information only for legitimate purposes related to the requested document or service and to protect it using reasonable security measures. You must not misuse, unnecessarily disclose, sell, or use customer information for unauthorized purposes.

7. Pricing, Fees, and Payments

You are responsible for ensuring that applicable document or service prices and fees provided through the platform are accurate. Payment processing may be handled through designated payment providers or other available payment methods. Any applicable platform, payment processing, refund, or other fees may be subject to separate terms or agreements.

8. Processing, Release, and Delivery

You are responsible for the processing, preparation, release, and fulfillment of documents or services accepted through your account, subject to applicable requirements and circumstances. Where delivery is available, you must provide accurate fulfillment information and cooperate as reasonably necessary with applicable delivery arrangements.

9. Communications with Customers

You may communicate with customers through features provided by the platform for purposes related to document requests, requirements, processing, fulfillment, and customer support. You must communicate professionally and must not use customer contact information or platform communication tools for harassment, spam, fraud, or unrelated unauthorized purposes.

10. Prohibited Activities

You agree not to offer unauthorized, fraudulent, forged, misleading, or unlawful documents or services; provide materially false information; misuse customer information; interfere with the operation or security of the website; attempt unauthorized access; or use the platform for any unlawful or fraudulent purpose.

11. Independent Provider Status

Issuers and document providers using the platform are independent entities or individuals. Unless otherwise expressly agreed in writing, use of the platform does not create an employment, partnership, agency, joint venture, or other similar relationship between the platform and any issuer or document provider.

12. Account Suspension or Termination

We may suspend, restrict, or terminate access to the platform where reasonably necessary to protect customers, providers, the platform, or other users, including in cases involving suspected fraud, unauthorized document activity, misuse of information, security concerns, violations of these Terms, or applicable legal requirements.

13. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including delays or decisions relating to document processing, incorrect information submitted by users, customer actions, delivery or courier delays, payment-provider interruptions, service outages, or actions of third parties.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Contact

If you have questions regarding these Terms or your responsibilities as an issuer or document provider, please contact us through the contact information provided on this website.

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Issuer and Document Provider Privacy Policy

Last updated: August 29, 2026

We respect your privacy and are committed to protecting the personal and organizational information you provide when registering as an issuer or document provider and using this website to manage document requests and related services.

1. Information We Collect

When you create or manage an issuer or document provider account, we may collect information such as your full name, organization or company name, email address, phone number, business or office address, account credentials, profile information, document listings, pricing and service information, communications, account activity, and other information reasonably necessary to provide and operate our services.

2. How We Use Your Information

We may use your information to:

• Create, verify, and manage your issuer or document provider account.
• Display and manage your document and service listings.
• Facilitate document requests and communications with customers.
• Process payments, fees, and payment-related transactions where applicable.
• Provide request, fulfillment, delivery, and account management features.
• Send verification, security, request, account, and service-related notifications.
• Respond to support requests and resolve service-related issues.
• Improve the website, platform features, and our services.
• Prevent fraud, abuse, unauthorized access, and unlawful activity.
• Comply with applicable legal, regulatory, and security obligations.

3. Issuer and Provider Account Information

Information associated with your issuer or document provider account may be displayed to customers where necessary to identify the organization or individual offering a document or service. This may include your name, organization name, profile information, service descriptions, location, or other information that you choose to make available through the platform.

4. Customer and Document Request Information

As an issuer or document provider, you may receive customer and document request information necessary to verify, process, prepare, release, or fulfill a requested document or service. You are responsible for using such information only for legitimate purposes related to the request and in accordance with applicable laws, regulations, and organizational requirements.

5. Account and Security Information

We use reasonable security measures to protect account and service information. However, no online service can guarantee absolute security. You are responsible for keeping your password, authentication methods, and account credentials confidential and for taking reasonable steps to protect access to your account.

6. Payment Information

Payments and payment-related transactions may be processed through third-party payment providers. We do not intentionally store complete card numbers or other sensitive payment credentials on our servers when such information is handled directly by the applicable payment provider.

7. Sharing of Information

We may share information where reasonably necessary to operate and provide the platform, including with customers involved in document requests, payment providers, delivery or courier providers, hosting and technology providers, and other service providers involved in platform operations. We do not sell your personal information.

8. Cookies and Sessions

We may use cookies, session identifiers, and similar technologies to keep you signed in, maintain your session, secure your account, remember relevant preferences, and provide essential website functionality.

9. Account Verification and Communications

We may send emails or other communications required to verify your account, authenticate your identity, provide document request updates, notify you of customer communications, respond to support requests, or inform you about important account or service changes.

10. Data Retention

We retain account, service, and transaction information for as long as reasonably necessary to provide our services, maintain platform records, fulfill legal or accounting requirements, resolve disputes, enforce agreements, and protect the platform and its users.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information. Requests may be subject to identity verification and applicable legal or record-retention requirements.

12. Third-Party Services

Our website may use third-party services for payments, delivery, authentication, hosting, communications, analytics, mapping, or other operational functions. Those services may process information according to their own privacy policies and applicable terms.

13. Information Security Responsibilities

Issuers and document providers are responsible for maintaining appropriate safeguards for customer and document request information accessed through their accounts. You should limit access to authorized personnel and take reasonable measures to prevent unauthorized access, disclosure, alteration, or misuse of information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective or update date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information as an issuer or document provider, please contact us through the contact information provided on this website.

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